WAVE Warranty
To claim a warranty, you need to apply through JETBRADA customer service form.
All Demo and pre-owned products are sold 'as is' and are covered by a 90-day limited warranty from the date of purchase. Furthermore, these products are not covered by our standard return policy and are not eligible for return.
For Radinn products that we resell, we will follow original manufacturers’ Terms & Conditions. In most cases, customers will need to contact the original manufacturer organization for their claim. Warranty information for such products can be shared at the time of purchase.
Warranty is to ensure you receive a perfect product which requires intense maintenance service at all time by the user, having all spares, tools and expertise.
Mechanical parts such as impellers, loose screws or connectors is not a warranty claim. Warranty is for intrinsic parts & defects.
We do not offer any kind of tune up as a part of warranty service, but instruct the use of strict rules in the manufacturers handbook
Warranty supports you if you have an intrinsically defective parts such as a battery, jetpack or hand controller issues; That also to the level of replacement and not including labor or delivery.
Delivery of the defective products or parts for repair or replacement to our service shop is the customer’s responsibility.
Jetboards are used in real working conditions It is always exposed to unwanted impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which may cause damage which will not be considered a warranty claim.
If the problem is caused by an accident, wrong or careless installation by the customer, careless actions, wire stretch, bad storage or not following the instruction manual, the customer will pay the cost of the part and replacement. The cause of the failure and warranty eligibility should be verified by the head of our technical dept. If the cause remains un-known, we will favor the customer.
